Frequently Asked Questions

These FAQs are designed to provide a better understanding of our services. If you have any questions that are not covered here or elsewhere on our website, please call 866-444-8259 or email info@helloitalytours.com for assistance.


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What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /nfs/c04/h03/mnt/181327/domains/helloitalytours.com/html/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 638

What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /nfs/c04/h03/mnt/181327/domains/helloitalytours.com/html/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 638

What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing


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Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /nfs/c04/h03/mnt/181327/domains/helloitalytours.com/html/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 638

What is the difference between Group Tours and Private Tours?

Group Tours are scheduled tours, already pre-arranged.   Most Group Tours can be provided for a large number of customers. Private tours are tailor made based on your request and are specific to your needs

Do you sell only Trenitalia trains tickets?

Yes we do. We are appointed sales agent for Trenitalia for the USA and we sell only Trenitalia trains.

What can I find in the page Guided Tours?

Under Guided Tours you can find a different array of group and private city tours (also called sightseeing).  As well, you can find group and private excursions all focused to specific categories such as art, archeological, walking tour, etc.

How long does each tour last?

The length of a tour varies depending on the chosen category.

In each Guided Tour description you will find the length of the service and the meeting point.

Where will I meet my guide?

In each tour you will find the meeting point within the description. Once confirmed, Hello Italy Tours will send you the voucher with all the information you need including the meeting point.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How can I know when a specific tour is available?

Each tour has its own schedule. By clicking on each tour you can select a specific date and time as per the tour schedule and availability.

How do I book a Guided Tour?

Select the specific tour you are looking for and save it into your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

What if I don’t see the tour I want?

Hello Italy Tours offer a wide variety of services and not all the services are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

What is inside the Food & Wine section?

By Food & Wine we mean all those services related to wine and/or food experiences, such as Cooking Classes, Wine Tours, Winery Visits, Wine and/or Food Tastings, etc.

What is the difference between Group and Private in the Food & Wine section?

Group tours or cooking classes or any other Food & Wine experience are services already scheduled and normally they are offered for an specific number of guests. Private services are tailor made based on your requirements made and are specific to your needs.

What if I do not find the service I want?

Hello Italy Tours offer a wide variety of services and not all of them are published on the website. Contact our Italy Specialists to get a quote on the tour you are looking for. Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book a Food & Wine service?

Click on the Food & Wine section; select your destination and category (cooking class, wine tour, etc). Once you get the list of services available for the requested destination and category you can click on the service you are looking for and book it. Once booked the service is saved in your cart. When you are ready to check out, click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

Is there a specific dress code to visit Museums in Italy?

To visit museums like the Vatican Museums, sites like the Sistine chapel and any church in Italy you must respect a specific dress code. The code is based upon what is considered “modest” and “appropriate” dress for visiting catholic churches and sites. The dress code forbids:

  • hats for lay men inside the basilica
  • shorts/skirts above the knees
  • sleeveless shirts
  • shirts which contain profanity
  • excessive jewellery

What is a private transfer?

A private transfer is a chauffeured car service (or boat service in Venice) from point to point, tailor made based on your specific requirements. Hello Italy Tours offer private transfers all over Italy to take you anywhere you need. If you wish to have a car with driver at your disposal for a certain amount of hours/days, you need to request this in the Private Driver section.

Do you offer shared transfers?

No, Hello Italy Tours only provide its clients with private transfers.

Does the price change depending on the pick-up time or pick- up date?

Yes, normally there is an extra charge which is called a supplemental fee if you choose your private transfer on Sundays or with a pick up between 8:00 p.m. and 7:00 a.m. NOTE: This time frame varies according to the supplier.  Hello Italy Tours website has been designed to recognize the specific pick-up date and time and apply the right price, so you do not need to worry about hidden extra charges.

What is the difference between a Sedan and a Minivan?

For private transfers, sedans are used for 1 or 2 passengers with 1 piece of luggage each.  Minivans are used for 3-6 passengers with 1 piece of luggage each.

How do I book a Private Transfer?

Click on the menu tab Transportation  and then select Private Transfers. Then select a Pick up city and location and Drop off city and location, choose date and time and click the Search button. The system will give you the selected option in the main page. At this point you just need to proceed and book the service by clicking the Book Now button. A window will pop up requesting additional information to finalize the booking (First an Last Name, Airline name and number, etc). Once completed click the button Add to Cart. Once you are ready to check out, simply click on the Cart icon (top-right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the voucher(s). Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How can I book a private transfer for more than 6 people?

Contact our Italy Specialists to get a quote on the transfers you are looking for.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I get a quote for a car rental?

Click on the menu tab Transportation and then select Car Rentals. Select Pick-up and Drop off cities and locations, dates, time and transmission type. Then add your name and select how you want to be contacted. Once you have filled in all the needed information, click on the Submit button. Hello Italy Tours will respond to your request with a quote in 24 hours (only during business days – Monday to Friday).

What is a Private Driver service?

Hello Italy Tours defines Private Driver as a service that allows you the opportunity to dispose of a car with driver for your personal use based on your requirements. Hello Italy Tours can offer you a car with driver for a minimum of 4 hours or longer and for the amount of days you chose.  We can also provide you a driver at your disposal for your entire stay while in Italy.

How do I get a quote for a Private Driver service?

Click on the Private Driver page under the Menu tab Transportation. Fill in the form and submit it. Our Italy Specialists will get back to you with a quote within 24 hours (from Monday to Friday only).

In case you need the car for more than one day, contact our Italy Specialists

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

I do not find certain trains. Do you have all trains available in your website?

You can buy the most requested trains directly online.   If there is a train you would like that is not listed online please send your request via email to trains@helloitalytours.com. On your request please include the following information:

  • Train departure and arrival city
  • Date and time of departure
  • First class or Second class ticket
  • # of Adults
  • # of children (15 and under, also include ages as the age varies by the type of train)

How do I book a train ticket?

Select the specific train itinerary and save it in your cart. When you are ready to check out click on the cart icon (top right) and complete your purchase. Hello Italy Tours will confirm your purchase and send you the train tickets via email. Hello Italy Tours will charge your credit card only after having confirmed the service(s) as per your request.

How do you deliver my tickets?

Via email in a pdf format.

What is the advantage of having a ticketless reservation?

Holding a ticketless reservation enables you to bypass the crowds at the Italian train stations and go directly to your train, while the rest of the passengers have to line up to purchase the tickets either through vending machines or via a sales rep.

How fast are the new high speed trains?

These trains reach a speed of 224 miles/h and they can take you very fast to your destination. Check here below some of the durations from point to point:

  • 2h 05’ from Venice to Florence (Frecciargento train)
  • 3h 45’ from Venice to Rome (Frecciargento train)
  • 1h 18’ from Florence to Rome (Frecciargento train)
  • 2h 55’ from Rome to Milan (Frecciarossa train)
  • 35’ from Bologna to Florence  (Frecciarossa train)
  • 1h 10’ from Rome to Naples (Frecciarossa train)
  • 60’ from Turin to Milan (Frecciarossa train)

Are the fares in your website in EURO or USD?

The fares are in US Dollar currency.

Are the fares guaranteed?

Fares are not guaranteed until ticketed.

How far in advance can I buy my ticket?

You can buy the Frecciarossa, Frecciargento, Frecciabianca and Intercity train tickets 4 months prior to departure.

Do I always get a seat reservation?

With all the Frecciarossa, Frecciargento, Frecciabianca and Intercity trains seats are automatically assigned by the system and there are no guarantees that seats will be together.

How do I find the train station?

Most of the stations in Italy are located in the center of the city and very easy to find. Keep in mind that big cities usually have more stations (ex: Milan has Milan Centrale, Milan Porta Garibaldi, Milan Rogoredo etc). Check always your train ticket to find out which train station you will depart from.

How early should I get at the station before departurse?

We recommend arriving at the station at least 30 minutes prior to your departure.

How do I find my train at the station?

At the train station, look for the Departures (Partenze) and Arrival Boards (Arrivi), usually located in the center of the station. Check your train number on the board. The departure platform (binario) is listed next to the train.  When you get to the platform, check the carriage number which is listed as the coach number on your PDF reservation and identify carriage (coach) number (every coach has a clear identification number on the side).  Once in your coach look for your seat number.

Can I bring my own food and non-alcoholic beverages on board?

Although most trains have a restaurant car you may bring your own food and beverages.

Are the trains airs conditioned/heated?

All the trains Frecciarossa, Frecciargento, Frecciabianca and Intercity are with air conditioning and heated.

Are there bathrooms on the train?

You can find bathrooms on all trains and they are usually located at the beginning of each car.

Where can I place my luggage on the train?

A limited section in each car is allocated for the placing of the luggage as well as in the overhead section of each compartment.

Are all cars non-smoking?

All trains operated by Trenitalia prohibit smoking.

What type of Hotels does Hello Italy Tours have?

Hello Italy Tours offers a wide variety of hotels from 3* to 5* Luxury. We have a selection of accommodations that can make your stay unforgettable including boutique hotels, designer hotels, historical properties, farm, relais, etc. If you are looking for specific accommodations like villas you need to click on Villas under the tab Accommodations.  For apartments please contact our office.

What if I cannot find the hotel I am looking for?

Contact our Italy Specialists to find your accommodation.

Email: info@helloitalytours.com.  Toll free: 866-HI-ITALY (866-444-8259)

How do I book the hotel?

Hotels are only on request. Fill in the form and Hello Italy Tours will get back to you with a quote within 24-48 business hours or an alternative hotels in case the hotel you requested is not available.

Is breakfast included in the hotels Hello Italy Tours offer?

Yes unless specified otherwise.

What is the city tax and how we have to pay for it?

City taxes vary upon the hotel category and the city the hotel is located in. The city tax has to be paid to the hotel upon checkout.

Is the VAT (Value Added Tax) included?

Yes, Vat is always included in the hotel pricing